Community Facilities Satisfaction Survey

The survey asked users to provide feedback on:

1. Which facility they use
2. Who they are as a user
3. Satisfaction with facilities & activities
4. Satisfaction with staff
5. Satisfaction with building condition
6. Demand for new activities or facilities
7. Any additional comments or suggestions

1. About the Facilities They Use

Respondents most frequently referenced Brownstown Community Centre, followed by Lurgan Town Hall, Tommy Makem Arts Centre, and Brownlow Hub. This shows where demand and engagement are highest.

2. Who They Are as Users

They told us they represent a mix of user groups:

• The biggest share were class/workshop/event attendees (50%)
• Followed by local residents, community group members, and senior citizens
  This shows diverse user engagement across facilities. 

3. Satisfaction With Facilities & Activities

You said:

• Toilets and value for money scored highest satisfaction.
• Equipment quality and parking were the biggest issues.
• Some weren’t aware of disability access features (20%+ “don’t know”).
• Dissatisfaction comments focused on outdated equipment, limited parking, booking difficulties, and lack of some activities.

4. Satisfaction With Council Staff

You said staff are a strong positive, with high satisfaction in:

• Helpfulness
• Availability
• Praise for named staff 
• Some noted limited staff presence at peak times 

5. Satisfaction With Buildings

You said:

• Heating and internal cleanliness are strong points.
• The weakest areas were general appearance and outside cleanliness.

6. Activities & Facilities they Want

You said:

• Most respondents (75%) did not require new activities, but those who did provided detailed suggestions.
• Requested activities included:
  • Youth programmes (tech, social, safety)
  • Fitness classes (yoga, bootcamp, Slimming World)
  • Arts/culture
  • Baby & toddler sessions
  • Cooking classe

7. Additional Comments

You said:

• Staff were praised frequently.
• Concerns focused on parking, equipment, maintenance, and poor advertising/promotion of activities.

1. Improvements to Equipment, Parking & Access

We did:

• Began a full equipment audit across all centres to prioritise repairs and replacements.
• Started a parking pressure review at the busiest sites (including Brownstown and Lurgan Town Hall) to identify capacity and alternative parking.

2. Programme Development & Activity Expansion

We did:

• Identified priority programme themes (wellbeing, youth, family, arts) based on survey demand through Community Wellbeing Programme.
• Initiated planning for pilot programmes in the most active centres (Socialise & Energies Programme).

3. Enhancements to Staff Availability & Customer Experience

We did:

• Shared positive feedback with staff teams to reinforce good practice, particularly at sites where individuals were specifically named and praised.
• Identified centres where additional training or support could further enhance customer experience.

4. Building Maintenance & Cleanliness Improvements

We did:

• Logged and prioritised maintenance tasks for key sites
• Reviewed external cleaning schedules to address dissatisfaction with outside cleanliness.