We Asked, You Said, We Did

The Local Government Act (NI) requires Councils to ensure continuous improvement whilst carrying out their functions and delivering services. Councils are also required to set improvement objectives and put in place arrangements to achieve these.

Armagh City, Banbridge & Craigavon Borough Council is keen to ensure performance objectives have a positive impact on the quality of life for stakeholders across our Borough.

Council carried out a consultation to seek views on our draft performance improvement objectives for 2025 - 2026. The consultation closed on 03 April 2025 with 23 responses. Responses received were from both individuals and organisations and an analysis of the results shows that 78% to 96% of respondents agreed with our proposed objectives giving the assurance that the proposals are appropriate for the year ahead.

The suggestions, comments and feedback received have been passed to the relevant departments for consideration in line with business plans and service delivery plans.

The section below provides a brief update on how Council currently addresses the matters raised from the feedback. We recognise there is more work to be done and are committed to improving in these areas, as outlined within the Performance Improvement Plan 2025-26.

We Asked: Do you agree that the proposed Performance Improvement Objectives are appropriate for our Borough?

Objective 1 - We will reduce the number of days sickness absence lost per employee - 96% agreed we should do this.

You said: Suggestions from feedback included better access to healthcare professionals including mental health support, a review of the Absence Policy and inclusion of a Disability Passport.

We did: The management of staff absence will continue to be a priority for Council in 2025-26 with a focus on tackling the main reasons for absence. Council will also continue to benchmark itself against other organisations and research areas of best practice and implement accordingly.

Various health and wellbeing initiatives have been rolled out to help and positively support staff with mental, physical and emotional wellbeing.  The mental health first aiders will continue to be promoted to staff.  Council also has a section on the intranet dedicated to Health & Wellbeing for all staff.

The Attendance Management Policy has been reviewed and is in effect from 1^st April 2025. The ongoing implementation of Personal Development Conversations (PDC’s) ensures that Line Managers take time to speak with staff and ensure they are given the opportunity to address any concerns and identify any additional help and support they may want.

Council has improved access to sickness absence data at line manager level allowing them to effectively monitor trends and react to matters in a timelier way. Sickness absence is regularly reviewed and reported at senior management level.

Objective 2 - We will reduce Council’s environmental impact through the development and implementation of a Climate & Sustainability Action Plan. 78% agreed we should do this.

You said: Responses to this performance improvement objective included suggestions for Council to adopt more green initiatives, such as installing solar panels, planting trees, and promoting sustainable travel. Respondents also expressed a desire for greater visibility of the positive work being undertaken in relation to sustainability. However, some concerns were raised about the potential impact on existing services and rates due to the increased investment in these initiatives.

We did: Council has identified climate action as a priority within the Corporate Plan, and within the Climate, Sustainability & Parks Business Plan for 2025-26. This is acknowledged as a long-term objective that will require dedicated and specialised resources. Where feasible, Council will pursue and seek funding for renewable energy projects and energy efficiency initiatives.

The introduction of the Climate Change (Reporting Bodies) Regulations (NI) 2024 places a duty on local councils to regularly report on carbon adaptation and mitigation.

Council is committed to delivering a Climate & Sustainability Action Plan that protects our environment, improves public services, and benefits residents across the borough. From expanding cycle paths and promoting renewable energy like solar, to enhancing biodiversity through tree planting and reduced grass cutting, our initiatives are designed to build a more sustainable future while safeguarding value for the ratepayer. This action plan will be monitored and reported on regularly.

 

Objective 3 - We will improve our Waste Management Services through the implementation of technological solutions and continued communications. 96% agreed we should do this.

You said: Feedback from respondents included that they would like more detail on the technological solutions being implemented; more consultation with operational staff that deal with residences on the impact of pilot schemes and more communication on recycling including composting and how to be more sustainable. Some respondents expressed concern on increased waste disposal costs and the impact on rates.

We did: Council continues to consider all new technologies and waste disposal techniques in our ongoing efforts to improve the service with due regard to environmental considerations and the current market conditions in N. Ireland. Detailed examples of the technological solutions are included in our Waste Management Plan and Addendum which will be published following the publication of DAERA’s Waste Management Strategy. As an example, we are in the process of implementing an in cab digital data information system as part of the Environmental Services improvement project.

The Environmental Services Department now works closely with Design and Communication team to provide a bespoke communication plan for all our service improvements. The waste section on the council website is continually reviewed to ensure accurate and up to date information is available to residents and there is a dedicated section on the website for commercial waste has been developed.

We are currently reviewing the Monthly Brown Bin Collection Pilot scheme and will consider all issues including tonnage yield, participation and recycling rates before extending this scheme further. We currently provide free home composters to residents (upon request), along with advice and support for those new to composting.

Council is continually striving to improve the waste management service in terms of environmental factors and value for money.

Objective 4 - We will improve communications with our customers on Council services and responsibilities - 96% agreed we should do this.

You said: Feedback from respondents on this objective included several comments around clear communications on the website detailing contact details and roles and responsibilities within and outside council. Another comment included the suggestion for elected members to be fully briefed on what is within the remit of council and what is not.

We did: As part of the agreed actions for this improvement objective, Council’s website will be reviewed and will include a user-friendly section that outlines Council’s services and responsibilities.  

Council acknowledges the feedback received with regards to the importance of effective external and internal communications.  To address this, over the next 12-month period, agreed generic Departmental emails addresses for Council Departments will be profiled on the Council website.  The website section will also outline each Department’s core responsibilities. 

We will provide contact details or links to other public bodies/ external organisations responsible for those services that fall outside of Council responsibility. 

Each Department will also regularly review staff contact details, to maintain and update the staff directory and intranet, ensuring effective access and improved communications for staff.

Council will continue to use social media channels to send out communications to customers at prescribed times in relation to Council services and responsibilities.

A comprehensive induction is carried out with all new councillors on the roles and responsibilities of Council.  As part of this individual sessions are arranged with the Chief Executive and all Directors on the work of each of their departments.

We also asked you for feedback on where we could improve generally.

You said: In response to us asking for further suggestions for improvement, we received a suggestion to remove legacy signage that is still up around the borough.

Council’s Estates & Asset Management Department confirms new borough boundary signage was erected during 2022. All legacy borough Boundary signage was replaced in situ locations. Roll out of replacement of signage is ongoing and being delivered on a phased approach as part of the capital programme, the next stage being considered will be the replacement of signage within all Tier 1 town locations which includes Lurgan, Armagh, Portadown, Banbridge and Dromore.

As part of the Home of St Patrick Festival we asked for your thoughts and opinions in relation to a variety of areas including the overall programme, opportunities for improvement and other considerations. 

From the responses provided,The Home of St Patrick Festival received positive feedback for its inclusivity and variety of events, catering to diverse audiences. Many attendees highlighted the enjoyable atmosphere, excellent music, and well-organized activities.

The information has now been compiled and will be reviewed by the Events Team in relation to preparations for the 2026 programme and beyond. 

Heritage Places Survey Summary

Between October 14 and December 20, 2024, we conducted a borough-wide survey to understand what heritage means to people in Armagh, Banbridge, and Craigavon Borough. We received an incredible 217 responses, offering deep insights into the community’s connection with heritage and their hopes for its future. 

Who Took Part?
90.32% of respondents were individuals, showing strong personal interest and 8.29% responded on behalf of an organisation, project, or group.

How Important is Heritage?
An overwhelming 89.4% of respondents said heritage is very important/ important to them. This reflects a strong cultural pride and a desire to protect and celebrate the borough’s unique history.

What Aspects of Heritage Matter Most?
Respondents ranked the most important elements of heritage, with the highest priorities being:
1.    Landscapes & Natural Spaces (95.86%)
2.    History (95.85%)
3.    Historic Buildings (94.47%)
4.    Traditions & Practices (93.09%)
5.    Craft Skills & People (91.71%)
6.    Arts & Culture (91.7%)
7.    Nature & Biodiversity (91.25%)
8.    Archaeology & Local Stories (89.4%)
9.    Music (88.02%)
10.    Food & Drink (84.34%)
11.    Celebrating Diverse Heritage (82.95%)
12.    Sporting Heritage (73.74%)
13.    Language (71.43%)

We are continue to progress with the results of this survey and are taking the feedback on board. We will endeavour to include this feedback into our future plans. 

In order to gain feedback on the Armagh Georgian Festival, a survey link was forwarded to all those who booked tickets for the relevant events. This was also shared on social media channels to encourage those who attended e.g. the markets or other unticketed events to provide their thoughts. 

From the reponses, we learnt that two-thirds of respondents were first time visitors to the Festival indicating the attractiveness of the programme to new markets.

The findings indicate that support and endorsement of the Festival remains at an extremely high level with a significant return on investment.

 

In particular, efforts to enhance accessibility, inclusion and sustainability continue apace. We will continue to consider all feedback and incorporate where appropriate into plans for 2025 and beyond. 

We asked for views on the effectiveness of the current toilet provision in Portadown

A total of 320 survey responses were received during the consultation period. The vast majority of those responding were residents of the Council area.

The consultation feedback has been taken on board and has been used to update the specification for the town centre toilet contract which is due for renewal ahead of the new financial year

The findings of this survey have helped inform the new procurement exercise for the provision of public toilets in Portadown Town Centre.

In order to gain feedback on the Armagh Food and Cider Weekend, a survey link was forwarded to all those who booked tickets for the relevant events. This was also shared on social media channels to encourage those who attended e.g. the markets or other unticketed events to provide their thoughts. 

There was strong endorsement of all aspects of the events. The atmosphere, settings/surroundings together with the quality of customer service and food and drink on offer were accorded particularly robust ratings.

 Opportunities to expand the range and variety of stalls was however noted together with requests for additional seating / table provision at the Cider in the City market in particular. These along with similar comments will be reviewed and considered for planning for 2025 and beyond. 

This Plan states the commitment of Council to the promotion of equality of opportunity for disabled people and complements our Equality Scheme under Section 75 of the Northern Ireland Act 1998.

It has been designed to ensure that we fulfil our statutory obligations in compliance with Disability legislation.  

The Disability Discrimination Act places duties on us to:

• Promote positive attitudes towards disabled people; and
• Encourage participation by disabled people in public life.

These are collectively referred to as ‘the disability duties.’

The Council is committed to the fulfilment of its disability duties in all parts of the organisation and this plan sets out how it intends to do this.

Our Proposed Disability Action Plan 2024-2027 identifies how, within our resources we feel we can best meet the needs of disabled customers, colleagues and visitors to our borough. 

The consultation closed on 6^th May 2024 and 49 people/organisations responded. An analysis of the results shows that 96% to 98% of respondents agreed with our proposed actions. 

Comments and feedback were summarised and forwarded to relevant departments for consideration in line with their business plans and service delivery. The relevant departments provided general feedback to the responses received to facilitate, ‘We asked, You Said, We Did’ facility, thereby closing the feedback loop on the consultation process.

To view our final approved plan which is available on our website click here 

1. Raising Awareness and Training

You said:

We should consider Disability champions and communication is key in delivering the InclusiveABC message.  You mentioned a disability inclusion officer and involvement of members in the Age Sector platform.  You had concerns about resources to implement our plan and noted that these are equality duties.  You also noted that training should be monitored. 

We should look at accessible parking, changing facilities, inclusive play parks and an annual stakeholder engagement even

2. Partnership Working

You said:

We should collaborate more with other groups and have more inclusive events including accessible swimming lessons and be responsive to times that suit children who have to travel further for inclusive gym sessions.  You noted you would like disability specific classes including gymnastics for children with Down Syndrome.  You noted team sports were important, you had concerns about accessibility to the splash sessions for disabled children/families and one person noted a concern about cameras in the changing rooms.  One person also noted the availability of free swims for people with health conditions in another council area and another noted the desire for more picture board signage in government buildings.

 

3. Increasing Disability access and Inclusion

You said:

You recommended ticketing accessible events and inclusive actions and standards of accessibility in Council tenders, over 50’s activities and reminded us that communication is important and not everyone is on social media.  You asked about employment opportunities for disabled people. 

4. Encourage Participation of Disabled People in Public Life

You said:

Youd like to see more employment & volunteering opportunities for disabled people.

You also commented:

You commented on areas which we do not have direct responsibility for including housing, access to services in rural areas and community transport as well as mental health issues. 

1. Raising Awareness and Training

We did:

We have 4 Diversity Ambassadors appointed (Lord Mayor, Deputy Lord Mayor, Policy, Equality & Diversity Manager and Organisational Development and Performance Manager).  We are working with colleagues across the 11 Councils in NI to bring together best practice in the sector and assist in the integration of Equality & Diversity into all aspect of local government work. 

The plan includes a combination of new and ongoing existing actions that have had a positive impact on promotion of equality for disabled people, and we are committed to implementing these.  All decisions are equality screened in compliance with Section 75 legislation ensuring that equality is embedded across all of our Council functions.

We have delivered a mix of staff training over the last year including Mental Health First Aid, Autism awareness, Equality, Diversity & Inclusion and Disability Awareness. Equality and Code of Conduct training is also offered twice a year for elected members.  Online modules covering Equality and Diversity in the Workplace and Autism Awareness were also made available to staff.

We continue to work with department heads to ensure that all staff have access to both training and practical support in order to meet the needs of customers. 

As part of our partnership agreement with Disability Sport NI the Inclusive Sport & Leisure Officer is hosted by our Sports Development team and they offer 2 free training courses on Inclusive Skills & Games Training per year for staff and local sports clubs who are involved in the All-Stars Summer Scheme and the Coach Education Programme.

In addition to this staff in the South Lake Leisure Centre also received Disability Inclusion Training this year as part of the Inclusive Sports Facilities Accreditation they received.

The Market Place Theatre and Navan Centre, Armagh currently hold the Autism NI Impact Award, ensuring a more accessible environment for our neurodivergent customers. As part of this process, staff worked alongside Autism NI to gain knowledge in the fundamentals of Autism.  A range of adjustments within these venues aim to help individuals with autism and their families to enjoy every aspect of their visit.

Council has been working to ensure the accessibility of our buildings, but also offers a wide range of programmes across our Corporate, Tourism and Leisure functions.  We continue to update and populate the InclusiveABC section of our Corporate website and welcome customer feedback on the range of inclusive information related to Council functions. 

We contacted colleagues in the various departments to highlight your comments and have included links to the Council’s Changing places policy which was approved in September 2023 and a Mobile accessible toilet facility which is now available for large scale events where changing places facilities are not currently available.  The policy states the Council’s commitment to ‘give due consideration to including a Changing Places Toilet when it extends or extensively refurbishes an existing Council-owned building that if being constructed as a new building would fall under the parameters requiring it to have a Changing Places Toilet provided’.

We also have a contract with AccessAble who provides surveys of a number of Council and Borough facilities, and this enables disabled visitors to make informed decisions about accessibility at their chosen venue. 

We are a member of the national disability network RADAR (The Royal Association for Disability and Rehabilitation).  This means that if you are disabled and living within the Armagh City, Banbridge and Craigavon Borough, you can get a Radar key to use in any of our Public Toilets including Changing places facilities.  These keys also provide access to any public toilet in the UK that has been locked to protect it from vandalism or misuse.  Keys can be purchased from our Civic buildings in Armagh, Banbridge and Craigavon for £3.20/key. 

As a commitment in the Play Strategy 2018-2026, 43 of our 95 play parks have been upgraded with inclusive play equipment.  All play parks are designed to be inclusive and offer opportunities for children regardless of their needs and abilities.  Sensory & Communication Boards will be included in all new/refurbished play parks. The remaining parks will be considered as part of the continued delivery of the Play Strategy and inclusive play remains a priority.

We have also developed an internal staff ‘Inclusive ABC’ group which is representative of staff from a wide range of departments. This group offers council colleagues an opportunity to share expertise and learning across departments.  In order to Inform and support the work of the operational Inclusive ABC Working Group a Strategic Inclusive ABC Working Group is chaired by an elected member, meets quarterly to consider disability issues in Council and is open to engaging with local & regional sectoral stakeholders where necessary to inform future service delivery.

We developed internal guidance to support colleagues with public consultation and engagement.  Examples of methods used include surveys, online consultations, email and postal correspondence, social media and face to face events.  The Council facilitated an Autism Focus Group in March 23 in partnership with IncredABLE and the engagement from both young people and carers was hugely informative. 

We value customer engagement, and our challenge remains, how best to facilitate engagement that values and recognises the voluntary commitment of people/groups to attend and s open to everyone across the borough.

2. Partnership Working

We continue to work with and are always open to working with a range of groups/organisations across the Borough and recognise that the lived experience of carers and disabled people will always be vital to ensuring that we meet the needs of all our customers.

We are currently training an additional 10 swimming teachers across the Borough as part of our internal training. It is anticipated that when they are fully qualified, we will be in a position to deliver more classes. Our aquatics team are reviewing pool availability to ensure we can maximise classes and their availability. Following stakeholder feedback, we have reviewed our process for assessing needs to deliver our service and we are finalising this process. 

In addition to this we have planned small group sessions for those with additional needs to run as part of our summer programme as a pilot for the full roll out.  The summer swimming programme also offers 1:1 lessons. 

In relation to the timing of the Gym sessions this was brought to our attention during our recent programme, and we became aware that school finishing times vary by area.  Times will be reviewed next year to better accommodate families.

The All-Stars Disability Summer Scheme is delivered in Gilford Community Centre each year over a 3 week period.  Through centralised provision, we can offer a specialised service, pulling together a range of support systems in one location.  The facility is quieter than other sites, we have almost exclusive use of it for the 3 weeks, and the areas available are a perfect fit for our children and young people, including a large activity hall, a smaller activity space and a Changing Places Toilet.

Our partners, Disability Sport NI, deliver the ABC Inclusive Summer Scheme, this year offered in Banbridge and Richhill.  In partnership with the SHSCT, the DSNI officers are also delivering a Senior scheme in Armagh, based on a referral process.

We are aware of other providers in the area, e.g. Down’s and Proud, local Special Schools etc who provide opportunities for children with disabilities.

We are always open to extending our programmes and work closely with our partners including SHSCT and Disability Sport NI in this respect.  Feedback on these schemes enables us to continually improve upon what is offered.

We are continually updating our leisure & recreation programme information on our social media channels, through partner engagements and on GetActiveABC, on our InclusiveABC page and on www.armaghbanbridgecraigavon.gov.uk  

Further details about the external organisations who deliver programmes across our facilities are included in our InclusiveABC page. 

Our Inclusive Sport and Leisure Officer (employed by Disability Sport NI, funded by Council) established the Craigavon Boccia Club and they provide opportunities for both individuals and teams to train and compete in a NI league.  This officer also supported the Inline Sled Hockey and Ulster Wheelchair Hurling Clubs when they were first setting up.  Council and the ABC Sports Forum support the work of the Banbridge Barbarians Mixed Ability Rugby Team through coach education, recognition at sports awards and equipment loan.  In addition the Craigavon Lakers Wheelchair Basketball club train in South Lake Leisure centre on Wednesdays from 7-8.30pm.

For more information on Clubs/organisations who provide team sports

•           Go to https://www.armaghbanbridgecraigavon.gov.uk/resident/abc-sports-directory/  to see the Council directory of sports clubs affiliated to the Armagh Banbridge and Craigavon Sports Forum who offer a range of sporting and physical activity opportunities across the Borough for all abilities. 

•           A range of specific programmes can be viewed through our Inclusive Sports & Leisure Initiative programme including team sports such as Wheelie Active Club, Boccia and other programmes. 

•           Visit Disability Sports NI website. 

The use of cameras by the public is not permitted in the changing rooms as per Council’s Safeguarding Policy, and we have signage erected stating this. If staff observe anyone using a camera they are trained to deal with this safeguarding issue.

Access to Splash sessions is either paid per use or can be accessed for free as part of a membership package.  For information on membership click here. 

The Physical Activity Referral, Scheme, PARS operates in Orchard Leisure Centre, Armagh, Banbridge Leisure Centre and South Lake Leisure Centre in Craigavon.  The scheme offers specialised exercise and activity programmes for people diagnosed with a variety of medical conditions. The activity programmes are facilitated by Registered Fitness Professionals, who are qualified. 

The scheme facilitates conditions such as cardiac disease, diabetes mellitus, obesity, mental health conditions and musculo-skeletal disorders, to name a few. Clients can only be referred onto the scheme by their GP, Practice Nurse, Consultant Dietician or Physiotherapist.

Armagh, Banbridge and Craigavon Council provides free swimming: 

• Adults of 60 years of age and over for each swim session during public swimming times.
• Children of 4 years and under for each swim session during public swimming times.
• Carers will be able to avail of swimming activities free when accompanying those with a disability.
• Those with a disability for each swim session during public swimming times.

In relation to pictorial signage we will take this to the next Inclusive ABC Operational Working Group for discussion. 

3. Increasing Disability access and Inclusion

Last year the Tourism, Arts and Culture events team developed a very different approach to the Georgian light show by requesting specific information from people with access and sensory needs and they were able to offer a bespoke service catering for all requests and feedback was very positive.  As a result of this the events team now encourage all participants with disabilities or sensory needs to contact them so that adjustments can be made, where possible.

We commit to engage with our Procurement Team to identify how Inclusive actions are considered in all procurement exercises. 

In relation to Autism cards this is something we can look at further in partnership with disability and carers groups. 

Get Moving ABC is a Borough wide targeted initiative, where a range of local organisations and groups work collectively to motivate and support as many people as possible to achieve the recommended physical activity levels.  In relation to people aged 50+ we have a number of options available through our GetActiveABC Get Social inclusive programmes which are available to disabled and non-disabled people. 

In addition to this please visit our Age Friendly section www.armaghbanbridgecraigavon.gov.uk of the website and you can click on the link to join the age friendly database which will keep you updated by email or post on any new programmes or services that are coming on board for people aged 50+.

The Get Out, Get Active (GOGA) Programme provides a range of inclusive physical activities, such as GOGA Fit (a seated or standing circuit style class), Tai Chi and Nordic Walking in various locations across the borough.  All of these inclusive sessions are suitable for all ages and abilities, and in particular those who have been inactive or less active. 

The Inclusive Sports and Leisure Initiative is a partnership programme between Disability Sport NI and Council, established in 2012. It is the role of our Inclusive Sport & Leisure Officer, employed by Disability Sport NI through funding from Armagh City, Banbridge and Craigavon Borough Council, to develop and sustain a programme of disability sports and physical recreation opportunities which help improve the health and wellbeing of disabled people.  The inclusive gym programme offers 1:1 gym induction for people with disabilities, followed by a few confidence building sessions in the gym, before participants are encouraged to attend independently.

We try to reach the widest audience and social media has enabled us to reach out to many people however we recognise that not everyone will be on social media and appreciate the efforts of the social media champions who are sharing this information verbally with others.   In addition to this we encourage people to visit our websites on

www.armaghbanbridgecraigavon.gov.uk/

https://visitarmagh.com/   

https://getactiveabc.com/  

We also have an inclusive section on our website with information relating to facilities and activities https://www.armaghbanbridgecraigavon.gov.uk/inclusiveabc/

You can also call in to visit any of our facilities, let them know where your interests are and ask to be included in their mailing lists.  This allows us to keep you up to date when new programmes are being offered which may be of interest to you. 

4. Encourage Participation of Disabled People in Public Life

We have developed a workplace procedure to assist department colleagues manage placements and currently work with a number of local organisations including Southern Regional College Armagh, Appleby Trust, Steppingstones NI alongside the Labour Market Partnership (LMP), Clanrye Group/SRC (Employ me) as well as directly with schools and currently facilitate 8 work placements.

We also work with Employers for Disability NI in relation to advice and support and have partnered with USEL

Through the Labour Market Partnership (LMP) we also offer specific Disability employment programmes.

In accordance with the Rural Needs Act (NI) 2016 the Council will continue to have due regard to the social and economic needs of those living in rural areas when developing, adopting, implementing or revising policies, strategies and plans and when designing and delivering services. 

We also shared these issues with our colleagues in The Community Planning Team.

Equality:

A section 75 monitoring questionnaire was included on the consultation hub as part of the consultation exercise.  12% of respondents were male, 86% female. Responses were received from all of the section 75 age categories with the exception of the 0–15year age group. 26.5% of respondents cared for a disabled child and 26.5% also for other dependent children. 32% stated that they have a disability noting long-term health condition, physical disability, sensory disability, or mental health condition.

The comments received in relation to the equality screening exercise suggest that a small number of respondents have queried both the Council’s willingness and ability to address issues relating to the nine equality groups.  However, in accordance with Section 75 of the Northern Ireland Act 1998 the Council will continue to assess the impact of its policies on the promotion of equality of opportunity and good relations and take appropriate action where necessary.

Rural Needs Impact:

In terms of the Rural Needs Impact, we were able to engage with 17 rural consultees via a rural community group. In accordance with the Rural Needs Act (NI) 2016 the Council will continue to have due regard to the social and economic needs of those living in rural areas when developing, adopting, implementing or revising policies, strategies and plans and when designing and delivering services.

 

This Equality Action Plan has been designed to ensure that the Council fulfils its statutory obligations in compliance with section 75 of the Northern Ireland Act 1998.

 

Actions that have been included in the Equality Action Plan cut across the majority of Council functions and inequalities are addressed by each section 75 group and include associated performance indicators and timescales to address the inequalities identified.  The Council believes that the actions included in the plan are likely to have the biggest impact on equality of opportunity and good relations.  The actions contained within the Equality Action Plan reflect four of the priorities outlined in the Corporate Plan.  These are:

 

• Community Wellbeing – 11 actions
• Economic Growth – 1 action
• Service Delivery – 3 actions
• Staff, Leadership and Resources – 6 actions

In developing a new Audit of Inequalities and Equality Action Plan for the period 2024-2027 the following was undertaken:

• A review of previous audits and action plans and the plans of other Northern Ireland Public Authorities.
• There was consideration of the Council’s corporate priorities

• Engagement with the Council’s Inclusive ABC Working Group.
• Individual meetings with officers from the different service areas of Council in order to identify appropriate actions.

The consultation closed on 6 May 2024, and we received 1 response to the Equality Action Plan via the consultation hub and 17 written responses. 17 of these responses were from individuals and 1 was an organisational response. 

 

• 94% of you agreed with our community wellbeing actions. 
• 76% of you agreed with our Service Delivery Actions.
• 71% agreed with the Economic growth and Staff Leadership & Resources actions.

Comments and feedback were summarised and forwarded to relevant departments for consideration in line with their business plans and service delivery.  The relevant departments provided general feedback to the responses received to facilitate the ‘We asked, You said, We did’ facility, thereby closing the feedback loop on the consultation process.

In the section below, we provide a brief update on how Council currently addresses the matters raised from the feedback.  Not all proposed actions received additional comments.

Following further review by officers the first action within the Plan which relates to section 75 monitoring has been amended.

To view our final approved plan which is available on our website click here

Economic Growth

Under the ‘Economic Growth’ priority we have outlined the work of our Labour Market Partnership (LMP).  This partnership delivers programmes specifically aimed at women, disabled people, migrant workers and young people to help improve employment opportunities.

You said

“It is important to note that some individuals and communities face multiple disadvantages and therefore their problems are compounded.  Those from ethnic groups with low educational attainment and language barriers.  Those with disabilities living in rural areas etc.”

“This should also be aimed at ‘men’

Programmes which support those with barriers into work should also receive more investment”

“These are excellent programmes which make a real difference to people’s lives.  They would benefit from more than single year funding streams which would enable more strategic programmes offering longer term training to be developed”

“There are benefits for businesses in creating new or modified goods or services for the older consumer.  Supporting the silver economy benefits businesses and senior citizens”

‘Supporting the social enterprise economy is also important as they provide vital services and supported employment opportunities’.

‘I think you should also consider areas of deprivation, caring responsibilities (eldercare as well as childcare) and rurality.’

 

The key priorities for the LMP are upskilling, bridging skills gaps, supporting individuals into higher paid roles and supporting business growth. Our 24/25 Action Plan has 4 upskilling programmes under the theme of skilled labour supply.  Another key priority for the ABC LMP is creating tailored programmes for those within the section 75 groups. In the previous year we supported 22 disabled people into paid employment and to date 12 women who had been removed from the labour market for a number of years, back into employment. Improving work relevant skills was a key priority within all of these programmes, tailoring learning to the individuals needs and working with employers to ensure quality jobs with reasonable adjustments identified.

The gender economic inactivity gap in the ABC region has been consistently higher than the NI inactivity gap in every year since 2016 with the exception of 2018.  This means that the area consistently performs poorly with regard to Female Economic Inactivity.  Furthermore, the statistical analysis showed the gap is intensifying over time.  Whilst we have a range of programmes that are open to men and women, we have identified a women returners programme to support more women back into the labour market.  All of our other programmes are open to men and women. 

Our new Funding Hub presents all council grants available and allows residents, community groups and businesses (including social enterprises) in the borough to apply online.

The cost-of-living crisis and the ever-changing economic landscape has a direct impact on the labour market, where conditions are significantly altered.  Businesses have faced not just escalating costs during this period but increasing levels of risk and uncertainty.    The programmes adopted by the LMP will provide much needed support to the labour market at this challenging time. 

As a result of the analysis undertaken for this study the ABC Labour Market Partnership has identified that the 4 themes of disability, skilled labour supply, economic inactivity and unemployment will be prioritised for the next 3 years. The needs of the above groups were the subject of robust evaluation. This included a statistical analysis of the baseline scenario facing each group, direct engagement with stakeholders and a turning the curve exercise to assess the type and the extent of barriers faced by each disadvantaged group. 

Equality

A section 75 monitoring questionnaire was included on the consultation hub as part of the consultation exercise.  18% of respondents were male and 82% female.  In relation to the analysis of the other categories one respondent who completed the Section 75 analysis was a heterosexual female aged 45-54yrs, married/civil partnership, Irish, white, non-disabled.  All other respondents were members of a local community group who didn’t share any section 75 data apart from gender.  The comments received in relation to the equality screening exercise suggest that a small number of respondents have queried both the Council’s willingness and ability to address issues relating to the nine equality groups.  However, in accordance with Section 75 of the Northern Ireland Act 1998 the Council will continue to assess the impact of its policies on the promotion of equality of opportunity and good relations and take appropriate action where necessary.

Rural Needs

In terms of the Rural Needs Impact, we were able to engage with rural consultees from a rural community group.  In accordance with the Rural Needs Act (NI) 2016 the Council will continue to have due regard to the social and economic needs of those living in rural areas when developing, adopting, implementing or revising policies, strategies and plans and when designing and delivering services.

As part of Council’s Capital Play Development Programme the play park in Drumbeg/Meadownbrook/Pinbank (Tullygally) has been designated for refurbishment, with an investment of £100,000

There are more children and young people living within the Meadowbrook/ Drumbeg areas and the Play Strategy has recommended relocating the existing Play Area to better meet the needs of an expanded area to include Meadowbrook and Drumbeg. 

Two sites were identifed and Council wanted to hear residents views on which site they feel would better suit the Neighbourhood Play Park which is designated for the Tullygally area

Council received 303 responses:

•  34.32 % opted for site one (the exsisting site).
•  65.68 % opted for site two (new site identified).

 

Council is therefore recommending that the new play facilities be located on site two; this site is owned by NIHE and Council are progressing with this matter at the moment.

A public meeting will be arranged to discuss this matter with the residents/community; the date for this meeting will be post on the Get Active & Council Facebook/website pages.

In our continuing effort to improve the quality of  play service provided by Armagh City, Banbridge & Craigavon Borough Council, we carried out an online and postal survey to establish the number of children aged 0-14 years old in the Blackskull area that would avail of play facilities and how those children play.

Council received the following responses to the surveys:

Online survey – 59 responses received, total 133 children

Postal survey – 31 received, total  84 children

Therefore there are a total of 217 children in the local area.

It would be Council's recommendation to progress a new play park in the Blackskull area.  However, it should be noted that no site has been identified at present.

For feedback on current service provision and perception of value for money for getactiveabc memberships at the Orchard Leisure Centre to ensure the best possible service is provided to our customers.

A total of 34 people completed the Survey.

Over 70% of respondents rated their getactiveabc memberships as either excellent or good value for money.  The remaining 29% rated their membership as average in terms of value for money, but none of the surveyed customers rated their membership as ‘poor value for money’

Awareness rates of membership options was an area which was highlighted as needing to be addressed; 58% were aware how many people the family membership covered while 41% were unaware.

As a result of your feedback, we have ensured that more getactiveabc membership promotional material is now available as well as increased information posts on Facebook about family membership options. 

Question 1: Are you happy with the opening hours? 

Question 2 : Are you happy with the cleanliness of the facilities? 

Question 3: Are you happy with the condition of the sanitary ware in the facilities? 

Question 4: Are you happy for the provision for ALL user groups? 

Question 5: Are you happy with the location of the facilities?

Answer 1: 73% of respondents said that they were either satisfied or very satisfied with the opening hours, however, 15% were dissatisfied and 12% were very dissatisfied.

Answer 2: 58% of respondents said that they were either satisfied or very satisfied with the cleanliness of the facilities, however, 23% were dissatisfied and 18% were very dissatisfied.

Answer 3: 50% of respondents said that they were either satisfied or very satisfied with the condition of the sanitary ware in the facilities, however, 32% were dissatisfied and 18% were very dissatisfied.

Answer 4: 56% of respondents said that they were either satisfied or very satisfied with the provision for ALL user groups, however, 26% were dissatisfied and 19% were very dissatisfied.

Answer 5: 79% of respondents said that they were either satisfied or very satisfied with the location of the facilities, however 14% were dissatisfied and 7% were very dissatisfied.

As a result of this we plan to:

• Develop a budgeted schedule of future planned maintenance works.  
• Investigate the possibility of starting a Community Toilet Scheme.
• Continue to explore new ways of working, innovation and technologies to support customers needs and expectations of a modern, efficient and streamlined service.  
• Conduct regular reviews of the toilet facilities across the Borough.

As part of Council’s Capital Play Development Programme, the play park in Lurgan Park has been designated for refurbishment with an investment of £250,000. 

It was suggested that the current existing site (Site 1) might not be in the best location and a potential new site (Site 2) had been identified close to the entrance at Waves Leisure Complex, Robert Street. 

Council asked residents for their views on which site they feel would better suit the new District Play Park in Lurgan Park

Responses:

Site 1: Total responses 136 = 33.58%

Site 2: Total responses 268 = 66.17%

The majority of respondants agreed that site 2, beside Waves Leisure Complex (Robert Street entrance) was the most suitable site. 

However, after this survey closed a public meeting was held and Council was contacted regarding a number of potential difficulties using the site chosen.

Council asked for guidance from Heritage Lottery Fund and Health & Safety in relation to the site; their advice stated that the site identified  (site 2) could not be used for the new play area.

The play area will remain in the existing site (subject to planning permission), however, it will be larger and will have all the equipment that was previously chosen as part of the consultation with schools and the public.

To view the 3D walkthgough video of Lurgan Park new play area; please scroll down to the link below:

https://www.youtube.com/embed/h36hGcTY34Y

For feedback on the level of cleanliness and housekeeping at the Orchard Leisure Centre to ensure that we provide the best possible service for our customers. 

A total of 103 people completed the survey of those 73 were current members of Orchard Leisure Centre. 

42 respondents filled in the open ended comment section, the following trends for areas needing attention were evident; 

• Gulliver’s Island Soft Play Area
• Female member’s Changing area
• Male member’s Area
• Relaxation Suite

As a result of your feedback we carried the following work:

• Replaced the flooring in Gulliver’s Island Soft Play Area
• Deep cleaned the Female Member’s Changing Area
• Replaced the flooring in the Male Member’s Changing Area