Have your say

Background

The Local Government Act (NI) requires Councils to ensure continuous improvement whilst carrying out their functions and delivering their services. Councils are also required to set improvement objectives and put in place arrangements to achieve these.

We are keen to ensure performance objectives have a positive impact on the quality of life for stakeholders across the Borough – that residents, businesses and stakeholders are confident of our commitment to deliver services that are efficient, economic and of a high standard. With this in mind, Armagh City, Banbridge & Craigavon Borough Council – we - carried out a consultation to seek views on our draft performance improvement objectives for years 2022 to 2023.

The consultation closed on 8 April 2022 and 57 people/organisations responded. An analysis of the results shows that 91% to 95% of respondents agreed with our proposed objectives giving us assurances that our proposals are appropriate for the year ahead. 

The suggestions, comments and feedback received have been passed to the relevant departments for consideration in line with business plans and service delivery plans.

In the section below, we provide a brief update on how Council currently addresses the matters raised from the feedback. We recognise there is more work to be done and are committed to improving in these areas within the Performance improvement Plan 2022/23. 

Summary of additional comments and feedback from service areas concerned:

PIO 1 We will improve the availability of more inclusive services for those with autism and their carers - 91% of respondents agreed we should do this   

You said

You said that council services should be extended beyond those with autism and their carers to other groups with special needs; that support is needed for a full range of age groups from under 5 years of age to adults; there was an emphasis on the popularity of swimming and suggestions of various sports that would be appealing to those with autism including parent- children-together activities along with suggestions for improvements for facilities.

We did

Council provides a wide range of inclusive services not only to assist those with autism and their carers but for service users with a range of disabilities. Information on a range of Inclusive Services is available from the Council’s website at https://www.armaghbanbridgecraigavon.gov.uk/inclusive-information/ 

Our Health and Recreation Department in partnership with Disability Sport NI and Live Active NI, offer a range of programmes across the Borough for example:

• The Inclusive Sport and Leisure Programme works with children and adults with disabilities e.g. Wheelie Active Club, South Lake Disability Sports Club, Inclusive Gym and Inclusive Cycling Programmes. 

• The Get Out, Get Active Programme is open to everyone and inclusive of people with a disability or lifelong health condition.

In addition, Council’s Summer Schemes are offered to children with a range of disabilities including Autism - All Stars is for children (referred through Southern Health & Social Care Trust) who require a high level of support.  Advertised through our summer brochure, the Disability Sport NI Scheme is an inclusive scheme suitable for children who can attend independently.  Our Autism in Sport Programme is delivered three times a year in Dromore or Richhill Community Centre, details of this can be found on the GetActive ABC Facebook page.

Examples of other services offered by Council include:

• A sensory room in South Lake Leisure Centre
• Sensory soft play sessions are currently being piloted in Gulliver’s, Orchard Leisure Centre on Sundays.
• The Orchard Leisure Centre offers swimming sessions at the weekend to people with a disability. They are offered a lane to themselves with a carer if required.
• Play parks are designed to be inclusive providing play opportunities for children regardless of their needs and abilities.
• Concessionary charging is also available.

Key front-line staff have been trained in autism awareness and this remains a priority.  The use of the JAM Card is welcome in all Council facilities.  The Armagh Market Place Theatre & Arts Centre and the Navan Centre, have been recognised with Autism Impact Awards for introducing autism-friendly improvements. 

Alongside the actions within the Performance Improvement Plan for those with Autism and their carers, Council will continue to develop relationships with voluntary and public sector partners such as Autism NI and the Southern Health and Social Care Trust through our Disability Action Plan, so that we can respond to carers needs.

PIO 2 - We will increase the number of people participating in sport and physical activity from groups least likely to participate, and maintain or increase the number of quality accreditations for outdoor and indoor spaces – 95% of respondents agreed we should do this  

You said

You also suggested that Council run activities for mixed ability; that activities should be more permanent (not rotating programmes); that there should be more activities throughout the year and; you highlighted the need for financial support for staff and capital costs associated with running programmes.  

Other suggestions included: activities for balance and stability; confidence building activities; general health and wellbeing activities; sensory related activities for those with autism; nature trails; greenways and; walking groups.

The following groups of people were highlighted as needing attention: under-fives, older people, those with chronic illnesses, with mental health disabilities and autism groups.

We did

As part of a collective effort, the Get Moving ABC Partnership has been set up to positively impact the health and wellbeing of the people living in the ABC Council area.  The focus for year two will be on increasing the number of people participating in sport and physical activity from groups least likely to participate, but work to promote physical activity for everyone, will continue.

Council also works in partnership with Disability Sport NI to deliver the Get Out Get Active Programme which targets people with health conditions and also the Inclusive Sport and Leisure Programme with sessions for children which includes Autism in Sport, Wheelie Active and Inclusive Cycling. For more information contact Ryan McQuillan on rmcquillan@liveactiveni.co.uk and Colleen Connolly on colleenconnolly@dsni.co.uk

Following a recent Family Activity Consultation, officers are reviewing what activities are available for families to be active together.

Council has six Changing Places Toilets, a further two new facilities are to be registered and there are five additional Changing Places in the Borough.  Council is also in the process of developing a Changing Places Policy.

Inclusive play is an important part of Council’s Play Strategy. A fundamental aspect of ensuring accessibility to play for all is the need to ensure that play areas offer opportunities for children and young people to play together regardless of individual ability or disability levels. Inclusive play means more than providing physical access to play areas or open spaces.  In order to be truly inclusive a play area must be open and accessible for children regardless of their needs and abilities.

PIO 3 - We will reduce the number of days’ sick absence lost per employee - 91% of respondents agreed we should do this  

You said

You suggested that more support for Council staff who are full-time carers and for those who are ill or have undergone surgery, was required; that the background to sickness absence should be more fully investigated; and that pressure on staff and the use of consultants may be creating low morale.  Ideas for reducing sickness included encouraging staff to use leisure facilities more often and team building.

We did

Council has developed an action plan in response to a staff Health and Well Being survey which will be implemented over the next 12 months. Actions it this include:

• An online portal dedicated to employee mental and physical wellbeing.  This went live in May 2022. Staff are able to access the portal at work and at home and the resource is intended to enable staff to access health and wellbeing information and support; improve wellbeing at work and at home; and learn about our Council’s health and wellbeing initiatives, activities and events.
• Continued roll out of training including: training managers to recognise the signs of stress in the workplace; Absence Management training; and increasing the number of mental health first aiders. We also encourage employees to access in-house resources and INSPIRE counselling. 
• We continue to train existing and new staff on relevant policies with regards to Dignity in the Workplace and the Council’s Code of Conduct.
• We continue to support new and existing employees with health conditions and disabilities through referrals to USEL and the Workable Programme.

In addition, Council continues to ensure a fair approach to the support of employees in balancing domestic and work responsibilities. Entitlement to types of leave of absence from work is set out in the “Leave Entitlement Policy” (taking into consideration the relevant employment legislation).

  Long term absence continues to be a challenge but working with the employee, Council’s occupational health service provider and management, we will continue to facilitate those recovering from serious illnesses to return to work. We will do this gradually through the implementation of reasonable adjustments and in line with the Disability Discrimination Legislation.

PIO 4 - We will increase the information available to the public on Council’s agreed service standards and how well we are performing in relation to these - 93% of respondents agreed we should do this  

You said

It should be noted responses to this objective were varied and included: criticisms of swimming arrangements at Portadown and Lurgan, and gym classes at South Lake and concerns about access to services for people with additional needs. Communication was highlighted, in particular perceptions of poor communication about the non-collection of bins; it was also suggested that better communication to Council’s own staff was needed.

There was a comment that service standards should be advertised widely; that anything that can add value would be welcome; the need for transparency about services; a need for residents to be listened to; and that the focus should be on primary areas such as infrastructure and environment.

There were also positive comments relating to bin collections and the Armagh leisure centre - particularly an autism initiative that has taken place.

We did

An agreed set of service standards were approved by Council in March 2022. These have been set to help customers understand what they can expect from certain services across Council.

In line with Council’s performance reporting arrangements, these will be reviewed quarterly by senior management, and a mid-year and annual performance will be reported to the Performance & Audit Committee. Performance against the service standards will also be included within our annually published Performance Self-Assessment Report.

It should be noted that there are a number of services which the public still perceive as Council functions such as: street lighting; maintenance of public roads and; septic tank cleaning. These normally fall to other central government departments or agencies such as the Department of Infrastructure Roads Service, NI Water and the Rates Collection Agency. Where residents contact Council in relation to any other non-Council services, they are referred to the correct body via contact details normally available on the NI Direct website.

PIO 5 - We will implement recommendations from the Building Control and Planning Service reviews, and improve processing times for building control and planning applications - 93% of respondents agreed we should do this  

You said

Your feedback included criticism about the planning process: you said that communication was poor; that there seemed to be undue influence over planning applications; perceptions that buildings are being erected without notification or permission; and that the overall standard of service was not value for money.

We did

Council’s Planning Department is in the process of implementing a service improvement plan which will address a number of issues identified in the consultation responses, including matters relating to customer care, transparency and processing times.  A new planning Enforcement Strategy will also be brought forward.

It should be noted that a number of the issues raised are common to all planning authorities across Northern Ireland, as highlighted by the recent report produced by the Northern Ireland Audit Office.

The Council is working closely with a range of organisations including the Department for Infrastructure in order to consider and address these issues.

PIO 6 - We will improve our understanding of Council’s carbon footprint, energy and resource consumption to inform the development of a Sustainable Development and Climate Change Strategy - 91% of respondents agreed we should do this  

You said

Your responses included traffic related ideas such as working with schools to get children walking and cycling to school; and supporting the roll out of electric vehicles and charging points. You also suggested reducing fuel consumption, using renewables and solar panels and allowing people to continue a hybrid form of working.

Suggestions were also made for improvements to recycling at recycling centres; working with third party suppliers and businesses to reduce use of disposable items/single use plastics and; to focus on litter control by involving schools and community groups and; planting more trees.

We did

Council currently implements a number of actions to contribute to this performance improvement, including:

• Working in partnership with Keep Northern Ireland Beautiful’s Eco Schools programme and providing talks to schools on environmental issues. 
• Sustrans is also a partner providing information on sustainable transport, including the consultation suggestion of cycling to school initiatives.
• We also work with Keep Northern Ireland Beautiful to facilitate the roll out of the Big Spring Clean and Live Here Love Here/Adopt a Street. Click here for more information www.liveherelovehere.org
• Roll out of tree planting and bog restoration projects throughout the borough, as well as a pilot wildflower planting project which will include planting along grass verges.
• The Affordable Warmth Scheme is available to private landlords and home owners within certain criteria.  Grant funding is available to improve the efficiency of housing. https://www.nihe.gov.uk/Housing-Help/Affordable-Warmth-Boiler-Replacement
• A Single Use Plastics initiative is being implemented within Council buildings to ensure we are compliant with the Single Use Plastic Directive.
• The Council will also be bringing forward the second stage of its Local Development Plan later this year. This will include within it Planning Policies to address sustainability matters.
• Council is planning to increase the number of electric car charging points particularly at leisure centres.
• We are also assessing the continuation of the working from home/blended approach for staff working as a positive effect on our carbon footprint. 
• Council also has a small electric fleet which it intends increasing in line with plans to decarbonise our fleet.
• Renewable and sustainable solutions will be incorporated within buildings where appropriate.
• Council currently have some small-scale generation stations which will be built upon to ensure that we future-proof council assets

Council’s Economic Development Services Department provide support and advice on a number of funding streams available towards a greener economy.  Further information is available by contacting: economicdevelopment@armaghbanbridgecraigavon.gov.uk

Equality

The comments received in relation to the Equality Screening exercise suggest that a small number of respondents have queried both the Council’s willingness and ability to address issues relating to the nine equality groups.  However, in accordance with Section 75 of the Northern Ireland Act 1998 the Council will continue to assess the impact of its policies on the promotion of equality of opportunity and good relations and take appropriate action where necessary.

Rural Needs Impact

In terms of the Rural Needs Impact – 79% of responses received agreed that this will have a positive impact on the rural needs within our Borough.  In accordance with the Rural Needs Act (NI) 2016 the Council will continue to have due regard to the social and economic needs of those living in rural areas when developing, adopting, implementing or revising policies, strategies and plans and when designing and delivering service

Background

The Local Government Act (NI) requires councils to ensure continuous improvement whilst carrying out their functions and delivering their services. Councils are also required to set improvement objectives and put in place arrangements to achieve these.

Armagh Banbridge Craigavon Borough Council – we - carried out a consultation to seek views from across the Borough on our draft performance improvement objectives for years 2021 to 2023. We are keen to ensure performance objectives have a positive impact on the quality of life for stakeholders across the Borough – that residents, businesses and stakeholders are confident of our commitment to deliver services that are efficient, economic and of a high standard.

We carried out an analysis of the responses and are confident that the rate of agreement to our proposed improvement objectives provides assurances that our proposed performance improvement objectives are appropriate. 35 people/organisations responded to the consultation exercise.

Substantial support was given to the Improvement Objectives with all of the objectives receiving 88-100% support.

The compliments and positive feedback received about staff and performance have been sent to the Head of the relevant department to be communicated to those mentioned. It will also be shared across the organisation on the Council’s internal intranet.

The detailed additional suggestions, comments and feedback have been passed to the relevant departments for consideration in line with business plans and service delivery plans.

The ‘You said’ sections below are a summary of the feedback highlighting the main issues raised.

Summary of additional comments and feedback from service areas concerned:

PIO 1 We will improve the availability of more inclusive services for those with autism and their carers – 97% respondents agreed

You said

You said that council services should be extended beyond those with autism and their carers to other groups with special needs; that it would be helpful to have access to training, placement and employment opportunities for those with autism; that training for staff would be beneficial as well as linking in and consulting with other service providers.

We did

Council provides a wide range of inclusive services not only to assist those with autism and their carers but for service users with a range of disabilities. Information on these is available from the Council’s website at https://www.armaghbanbridgecraigavon.gov.uk/inclusive-information/ Key front-line staff have been trained in autism awareness, and the use of the JAM card is welcome in all Council facilities. The Armagh Market Place Theatre & Arts Centre and the Navan Centre, two of the biggest tourism facilities in the Council area, have been recognised with Autism Impact Awards, for introducing autism-friendly improvements. We will continue to develop relationships with voluntary and public sector partners such as Autism NI and the Southern Health and Social Care Trust through our Disability Action Plan, so that we can respond to carers needs as well as work-experience related requests.

PIO 2 We will increase the number of people participating in leisure activities and work with partners to enable everyone to get moving more – 94% respondents agreed

You said

You said that Council could target groups such as mothers and toddlers to encourage attendance at leisure centres; offer a wider range of appealing activities; provide taster sessions; offer discounts to staff and local residents; run bring-a-friend events; raise awareness through campaigns; and work with partner agencies to encourage more people to get involved.

We did

The Get Moving ABC Partnership has been set up to facilitate partnership work to reduce health inequalities and provide targeted opportunities for everyone to be healthy and active. The focus will be on increasing sport and physical activity within homes, communities, workplaces and schools.

The Get Communities Moving strand of the framework aims to create a mass, integrated Get Moving ABC campaign across the Borough to positively inform people, engage and change their attitudes and behaviour towards being active.

In addition, Council’s Play Strategy and Action Plan and Capital Investment Plan outline Council’s commitment to providing further health, cultural and social opportunities to our citizens.

The comments will be reviewed and taken into account when developing new programmes.

PIO 3 We will reduce the time it takes to pay suppliers – 100% respondents agreed

You said

You said that it was particularly important to reduce the time it takes to pay small businesses; that it was important to show how we compare; that we should use locally based suppliers; that a review could be carried out; that there may be a need for training; and that it would save Officer time doing follow-up queries.

We did

The finance department has introduced a council-wide policy aimed at maintaining the 12-day average for paying suppliers achieved in 2020/21. The department has provided and continues to provide training for all council departments to ensure payments are made as promptly as possible to suppliers.

PIO 4 We will reduce the average number of days’ sickness absence lost per employee – 88% respondents agreed

You said

You said that Council need to follow up and support those who want to get back to work; that illness can be complex; that being able to work from home may improve staff’s overall well-being; to look at reducing the rate of casual episodes; to support managers; and that long absences can skew numbers.

We did

HR has appointed a lead officer dedicated to providing absence management support to supervisors and managers including training on a new absence policy introduced in April 2020. Following a Council-wide wellbeing survey, a number of initiatives have been rolled out focusing in particular on mental health and resilience building for staff. Return-to-work interviews are conducted with all staff following sickness absence with a particular focus on short term absence. Support is provided for those suffering from chronic and serious health conditions returning to work following long absences. Measures include gradual return-to-work flexible working patterns and the introduction of appropriate adjustments in the working environment. The aim of these measures is to help reduce sick absence where possible. 

PIO 5 We will increase the number of council service areas with service standards as an evidence base to inform future performance improvement objectives – 91% respondents agreed

You said

You said that standards need to be consistent across Council; that in a number of places service was good such as at Gosford Park and Loughgall; that in a number of places services could be improved such as with domestic waste recycling; that there weren’t enough leisure services to meet the special needs of adults with disabilities and autism; that we could communicate more positive feedback; that small businesses don’t get any support from Councils; that more needs to be done for small rural communities.

We did

Council already reports on a number of statutory service standards and has also introduced other standards such as those relating to response times for complaint handling. As part of the 2021 to 2023 performance improvement plan, a review of existing service standards is being carried out across Council. Where gaps are identified, new standards will be developed. These will help establish benchmarks from which to measure future performance. Internal guidance for setting and monitoring standards will also be developed.

PIO 6 We will implement recommendations from the Building Control and Planning Service reviews and improve processing times for Building Control and Planning applications – 88% agreed

You said

You said that any recommendations should perhaps be considered in light of risks/resources; that there was a perception that staff in these departments are hard to reach; and that it can be a postcode lottery with different approaches across different Councils. 

We did

The Building Control and Planning departments aim to implement the recommendations from their respective service reviews however, these are kept under regular review taking account of challenges such as those presented by Covid-19.

The Building Control team works in partnership with BCNI professional officers’ group to promote a consensus of consistency and uniformity in the interpretation, administration and enforcement of building regulations across Northern Ireland. This also applies to the delivery of functions which are allied to legislation where appropriate.

This Council’s Planning department adopts a consistent approach to the application of Planning legislation and policy in respect of the delivery of its functions.

Contact details for these departments are available from the Council’s website at https://www.armaghbanbridgecraigavon.gov.uk

In relation to Equality Screening  

You said

I am very disappointed that 100k has been spent on upgrading Edenvilla Play Park and there are no toddler swings .yes you have 1 disabled swing which a toddler could use but toddlers want to sit up on their own and be pushed on a swing. Disabled swings are semi horizontal. There is a parent and child swing which can be used by a toddler but why did you not have 2 or 3 specific toddler swings like before. You have junior swings. In fact the new playground has totally short changed toddlers in swings/ slide/ climber. I can see children and youths up to 14 years totally taking over this place with no regard for younger children. Young mothers meeting up for social contact and a walk out to the park will be so disappointed with what is available for them in this refurbishment....who made these decisions? A consultation you will reply -but how many replied and how widely was it put out.

The secret garden has one little slide. Mud gardens not fully functional yet and it is closed on Saturday afternoons and Sundays at the weekend when working parents want to use and enjoy with their children

We Did

All Council Play Parks cater for ages groups 2 -14 year olds, in accordance with Councils Play Strategy for the Borough, which is an industry standard and is the case across all Play Parks.

The new harness swing in Edenvilla allows toddlers and children with disabilities to swing and can also be used by those without a disability.

As a Council we want and need to ensure that our Play Parks offer opportunities for children and young people to play together regardless of individual ability or disability levels.

A public consultation for this play park opened on the 9/11/2020 and closed on the 30/11/2020 with 62 people responding to it; the consultation had drawings of the new proposed replacement play park equipment for Edenvilla and people were asked for their views on the proposed replacement equipment.  

On site there is a secret garden which is very suitable for younger children to play. We have agreed to look at placing a toddler swing in this area and the opening hours of this area will  be reviewed in due course.

Deadline for registering for Business Grants is 20 May 2020

We asked which areas of support would be most valuable to our businesses.
 

You told us that access to finance was one of the most important issues.

Please note that the registration deadline for the £10,000 and £25,000 grant schemes is this Wednesday - 20 May 2020.

This also includes businesses that occupy rental properties.

Find out more about the schemes, eligibility and how to register here: bit.ly/2LC1izv