getactiveabc memberships @ Orchard Leisure Centre

Closed 26 Jun 2019

Opened 19 Jun 2019

Feedback Updated 29 Oct 2019

We Asked

For feedback on current service provision and perception of value for money for getactiveabc memberships at the Orchard Leisure Centre to ensure the best possible service is provided to our customers.

You Said

A total of 34 people completed the Survey.

Over 70% of respondents rated their getactiveabc memberships as either excellent or good value for money.  The remaining 29% rated their membership as average in terms of value for money, but none of the surveyed customers rated their membership as ‘poor value for money’

Awareness rates of membership options was an area which was highlighted as needing to be addressed; 58% were aware how many people the family membership covered while 41% were unaware.

We Did

As a result of your feedback, we have ensured that more getactiveabc membership promotional material is now available as well as increased information posts on Facebook about family membership options. 

Overview

We would like to measure the level of satisfaction our members have with regards to the quality of services we provide and the perceived value for money of getactiveabc memberships.

Why We Are Consulting

We would appreciate your feedback on our current service provision and perception of value for money for getactiveabc memberships at the Orchard Leisure Centre to ensure we are providing the best possible service.

What Happens Next

This survey is done on an anonymous basis- we do not ask for names or other identifying information.  If you do provide any personal data to Armagh City, Banbridge and Criagavon Borough Council it will be processed securely and in compliance with the General Data Protection Regulation.  Results from this survey will be analysed to ensure we are providing the best possible service.