Draft Performance Improvement Objectives 2020 - 2021

Closed 24 Apr 2020

Opened 25 Feb 2020

Feedback updated 19 Oct 2020

We asked

It is important to note, a short time after launching this consultation on our draft Performance Improvement Objectives 2020/21, the Government announced a nationwide lockdown, in response to the global Coronavirus pandemic.  Consequently, this also had an impact on the number of responses received. 

In demonstrating Council’s commitment to meaningful consultation process and ‘Closing the Loop’, and as a method of best practice, we include a summary on ‘You Said, We Did’ section within our Consultation Hub.

During an 8-week period of consultation, we asked for feedback on our draft Performance Improvement Objectives (PIOs) for 2020/21. Specifically, we asked; “Do you agree that the proposed Performance Improvement Objectives are appropriate for our Borough?”

You said

Responses were largely in agreement with our proposed PIOs.  Some responses also included specific comments and additional suggestions. Thank you for this feedback.


% of Respondents  in agreement

% of Respondents in disagreement

% of Respondents who didn’t provide an answer

  1. We will improve the availability of more inclusive services for those with Autism and their carers




  1. We will increase the number of people participating in leisure activities and work with partners to enable everyone to ‘Get Moving’ more.




  1. We will reduce the time it takes to pay suppliers.




  1. We will reduce the average number of day’s sickness absence lost per employee




  1. We will increase the number of Council service areas with service standards as an evidence base to inform future performance improvement objectives




  1. We will implement recommendations from our Building Control and Planning Service Reviews




We did

Officers carried out an analysis of those responses received.  The additional / supplementary comments and valuable feedback we received as part of this consultation have been passed to relevant departments for their consideration. 

During April – July 2020, Council continued to liaised with the Department for Communities (DfC) seeking guidance/consideration of options in relation to the impact of Covid 19 and 2020-21 Performance Improvement Plan. 

On 17 August 2020 Council received formal notification from DfC stating:

  • ‘…a decision has been made to set aside the requirement to publish a Performance Improvement Plan for 2020/21 year.’

Council will continue to engage with the Department to ensure a collaborative approach is taken, along with the other 10 councils in relation to our statutory performance duties next year. 

For further information please contact the Performance and Audit Department by emailing: performance@armaghbanbridgecraigavon.gov.uk



Armagh City, Banbridge and Craigavon Borough Council is conducting a consultation to seek your views on our Draft Performance Improvement Objectives 2020 - 2021.

The draft objectives and consultation questionnaire can be accessed on the Council's website.  These may be found at: www.armaghbanbridgecraigavon.gov.uk/consultations

The consultation period closes on 12 noon 24th April 2020

Our Performance Improvement Objectives reflect how we as an organisation commit to the long-term outcomes identified in the Community Planning process, as well as the work we will do to ensure we continue to provide high quality services.

The Community Planning process has shaped our new Corporate Plan and its vision has been adopted by the Council as its corporate vision. 

The Council welcomes any comments you may wish to make on the draft Performance Improvement Objectives and the draft Equality Policy Screening form/Rural Needs Impact Assessment. 

Should you wish to receive the document in hard copy or an alternative format please contact us at the address, email or telephone number given below.

Email:            performance@armaghbanbridgecraigavon.gov.uk

Telephone:  0300 0300 600 or 028 37529669

In writing:    Performance Improvement Team, Armagh City, Banbridge and Craigavon Borough Council, Old Armagh City Hospital, 39 Abbey Street, ARMAGH, BT61 7DY 

All responses should be returned, no later than 12 noon, 24th April 2020 to:

Email:             performance@armaghbanbridgecraigavon.gov.uk  

Post:               Performance Improvement Team, Armagh City, Banbridge and Craigavon Borough Council, Old Armagh City Hospital, 39 Abbey Street, ARMAGH, BT61 7DY

Why your views matter

We are keen to ensure our Performance Improvement Objectives have a positive impact on the quality of life for all stakeholders across the Borough. We want to give surety to residents, businesses and all of our stakeholders that we are fully committed to using our best efforts  to deliver services that are efficient, economical and of an excellent standard.

The purpose of this consultation is to seek your views on our draft Performance Improvement Objectives 2020-2021. We welcome your on-going feedback and comments or suggestions on how we might improve our services, and in particular, any proposals for new improvement objectives.