Draft Performance Improvement Objectives 2019-2020

Closed 23 May 2019

Opened 28 Mar 2019

Feedback updated 4 Sep 2019

We asked

During an 8-week period of consultation, we asked for feedback on our draft Performance Improvement Objectives (PIOs) for 2019/20. Specifically, we asked; “Do you agree that the proposed Performance Improvement Objectives are appropriate for our Borough?

You said

Responses were largely in agreement with our proposed PIOs.  Some responses also included specific comments and additional suggestions for improvement across a range of service areas. Thank you for this feedback.


% of Respondents  in agreement

% of Respondents in disagreement

% of Respondents who didn’t provide an answer

  1. We will support businesses to improve economic growth across the Borough




  1. We will improve the physical appearance and maintain above average levels of cleanliness for our urban and rural areas




  1. We will improve our methods of obtaining customer feedback and increase the number of service areas with baseline customer satisfaction




  1. We will implement Building Control and Planning Service Improvement Plans




  1. We will increase participation in Council led health, cultural and social activities, that seek to protect and improve physical and emotional well-being





We did

We have carried out an analysis of the responses received and are confident that the rate of agreement provides assurance that our proposed PIOs for 2019-20 are appropriate for the Borough. 

The additional suggestions / supplementary comments and valuable feedback we received as part of this consultation have been passed to relevant Departments for their consideration in line with their Departmental Business Plans and delivery of their Action Plans.  It will help to shape the design of our Performance Improvement Objectives for 2020-21.  Further information can be obtained by contacting the Performance and Audit Department at performance@armaghbanbridgecraigavon.gov.uk

Summary of Additional Comments  

Comments made in relation to PIO1 mostly recommend additional support for our rural businesses as well as investment in our town centres. Council has committed to addressing these areas through on-going delivery of the Rural Development Programme and the establishment of multi-stakeholder Town Centre Task Force Action Plan.


Comments in relation to PIO2 mostly relate to litter and dog fouling, maintenance of our green spaces and greenways, and the upkeep of our village and town centres, including public realm projects. Council has committed to improving these areas through implementation of the Clean Neighbourhoods Action Plan, as well as the Rural Development Programme and the Town Centre Task Force Action Plan.


Comments in relation to PIO3 suggest that we should make more use of direct methods of engagement with our customers and that we should engage more via digital platforms and social media. Council has committed to improving engagement with all customers by establishing a Customer Care Project Team who will consider the feedback provided. Council has also invested in an on-line Consultation Hub, which provides a digital platform for surveys, questionnaires and consultations. Council’s Communications team already engage with the public across a range of digital platforms and media but further development of this can be considered.


Comments made in relation to PIO 4 relate to concerns about the environment and the impact of development on our infrastructure. These matters are currently being addressed, and will continue to be addressed, by Council’s Planning department through the exercising of its primary functions, including Development Management and the preparation of a new Local Development Plan. In addition, our Planning and Building Control Departments have recently carried out service reviews of their working practices, resulting in agreed Action Plans, which will be implemented during 2019/2020 to deliver service improvements.


Comments in relation to PIO 5 suggest that Council should take a more holistic approach to health and well-being that includes strong community partnerships, with Council as a facilitator, and suggests better use of outdoor spaces to promote well-being. There is a strong focus on this objective within the Community Plan and Council’s Corporate Plan. A Healthy Community Thematic Action Planning Group has been set up to facilitate partnership work to reduce health inequalities and provide opportunities for everyone to be healthy and active and Council take an active role in this group. In addition, Council’s Play Strategy and Action Plan and Tourism Strategy outline Council’s commitment to providing health, cultural and social opportunities to our citizens.


Council’s 2019/20 Performance Improvement Plan was published on 27 June 2019 and can be viewed here: https://www.armaghbanbridgecraigavon.gov.uk/download/44/performance-plan-2015-16/27225/performance-improvement-plan-for-2019-20.pdf




Armagh City, Banbridge and Craigavon Borough Council is conducting a consultation to seek your views on our Draft Performance Improvement Objectives 2019 - 2020.

The draft objectives and consultation questionnaire can be accessed on the Councils’ website.  These may be found at: www.armaghbanbridgecraigavon.gov.uk/consultations

The consultation period closes on 12 noon 23rd May 2019

Our Performance Improvement Objectives reflect how we as an organisation commit to the long-term outcomes identified in the Community Planning process, as well as the work we will do to ensure we continue to provide high quality services.

The Community Planning process has shaped our new Corporate Plan and its vision has been adopted by the Council as its corporate vision. 

The Council welcomes any comments you may wish to make on the draft Performance Improvement Objectives and the draft Equality Policy Screening form/Rural Needs Impact Assessment. 

Should you wish to receive the document in hard copy or an alternative format please contact us at the address, email or telephone number given below.

Email:            performance@armaghbanbridgecraigavon.gov.uk

Telephone:  0300 0300 600 or 028 37529669

In writing:    Performance Improvement Team, Armagh City, Banbridge and Craigavon Borough Council, Old Armagh City Hospital, 39 Abbey Street, ARMAGH, BT61 7DY 

All responses should be returned, no later than 12 noon, 23rd May 2019 to:

Email:             performance@armaghbanbridgecraigavon.gov.uk  

Post:               Performance Improvement Team, Armagh City, Banbridge and Craigavon Borough Council, Old Armagh City Hospital, 39 Abbey Street, ARMAGH, BT61 7DY